Returns & order help
Start with a message. Get return instructions before sending anything back.
Online checkout is not yet open. Return eligibility, time limits, postage responsibility and refund timing will be published before orders are accepted.
What to include
- The order number and the affected item or SKU.
- Whether the item is damaged, incorrect or no longer needed.
- A short description of the issue. We can tell you if photos or other details are needed.
Wait for the return address.
The correct return location and recipient details must be confirmed for the item. Do not use the address on a shipping label as an automatic return address.
Need to cancel an order?
Contact us as soon as possible. Sending a request does not by itself stop a shipment or issue a refund. We need to check the order's current status.
Questions before buying? Email support@yiruisen.com.